Carpet Cleaners W13 Service Terms and Conditions
These Terms and Conditions govern the provision of carpet, upholstery and related cleaning services by Carpet Cleaners W13 to residential and commercial customers. By booking or receiving any service from Carpet Cleaners W13 you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions the following expressions have the meanings set out below.
Customer means the individual, business or organisation booking or receiving services from Carpet Cleaners W13.
Company means Carpet Cleaners W13, the cleaning service provider.
Services means carpet, rug, upholstery, mattress, curtain, hard floor and related cleaning services supplied by the Company together with any additional or ancillary tasks agreed in writing.
Premises means the property at which the Services are to be carried out.
Technician means an employee, subcontractor or representative appointed by the Company to carry out the Services.
2. Scope of Services
The Company provides professional cleaning services for carpets and other soft furnishings as described on its service descriptions and in any written quotation. The exact scope of work for each booking will be confirmed in the booking confirmation, quotation or invoice and may include pre-treatment, stain treatment where reasonable, hot water extraction, dry cleaning methods and deodorising, as appropriate to the items and materials to be cleaned.
The Company does not guarantee the removal of all stains or odours. Some stains are permanent in nature, and results may vary depending on the type of fibre, age and condition of the item, previous cleaning products used, level of soiling and other factors beyond the Company’s control.
The Company reserves the right to refuse to provide Services where it reasonably considers that the Premises pose a health or safety risk, or where access is restricted or unsafe.
3. Booking Process
Bookings may be requested by the Customer through the Company’s chosen communication channels. A booking is not confirmed until the Customer receives an explicit confirmation from the Company, which may be provided verbally or in writing, and any required deposit has been received.
The Customer must provide accurate information at the time of booking, including the correct address, type and approximate size of areas or items to be cleaned, parking arrangements, and any known issues such as heavy soiling, damage, infestation or restricted access.
The Company may amend the quotation or estimated time on arrival at the Premises if the information originally provided by the Customer was incomplete or inaccurate. Any change in price will be agreed with the Customer before work begins or continues.
The Customer is responsible for ensuring that a person aged 18 or over is present at the Premises for the duration of the appointment to grant access, answer queries and inspect the work on completion, unless otherwise agreed.
4. Access, Parking and Preparation
The Customer must ensure that the Technician has safe and unobstructed access to the Premises and to the areas and items to be cleaned for the entire duration of the appointment.
The Customer is responsible for providing or arranging parking close to the Premises where necessary. Any parking charges or fees incurred to enable the Technician to carry out the Services will be added to the Customer’s invoice.
Prior to the Technician’s arrival the Customer should remove fragile items, valuables, small furniture, ornaments and personal belongings from the areas to be cleaned. The Technician may assist with moving light furniture where reasonable, but this is at the Technician’s discretion and at the Customer’s risk.
The Company does not move heavy furniture, electrical appliances, pianos, large cabinets or items that may pose a risk of damage or injury if moved. Cleaning will be carried out around such items as far as reasonably practicable.
5. Pricing, Quotations and Estimates
Prices are based on the information supplied by the Customer at the time of booking and on the Company’s current price lists. All prices are expressed in pounds sterling and, where applicable, inclusive or exclusive of value added tax as specified to the Customer.
Any quotation or estimate is given in good faith based on the information available. The Company reserves the right to adjust the price if the actual condition, size or number of items to be cleaned differs from that described by the Customer, or if additional work is requested on site.
Where a minimum call out charge or minimum service fee applies this will be communicated to the Customer during the booking process and will be payable even if the actual work requested totals less than the minimum amount.
6. Payment Terms
Unless otherwise agreed in writing payment is due on completion of the Services on the day of the appointment. The Company may accept cashless or electronic methods of payment, subject to availability at the time of service.
For commercial Customers or larger jobs the Company may require a deposit or part payment in advance and may agree alternative payment terms in writing. Any deposit paid is non refundable except where the Company cancels the booking without offering a suitable alternative appointment.
If payment is not received on the due date the Company may charge interest on the overdue amount at the statutory rate applicable to business transactions in the United Kingdom until payment is made in full. The Customer will be liable for any reasonable costs incurred by the Company in recovering overdue payments, including debt collection and legal fees.
7. Cancellations, Rescheduling and No Show Fees
The Customer may cancel or reschedule a booking by giving the Company notice in advance. The minimum notice period for cancellation or rescheduling without charge is 24 hours before the scheduled arrival time, unless the Company specifies a longer period for large or commercial jobs at the time of booking.
If the Customer cancels or reschedules with less than the required notice period, or fails to provide access to the Premises at the agreed time, the Company may charge a late cancellation or no show fee. This fee may be up to 50 percent of the quoted service price or the minimum call out charge, whichever is greater, to cover the Company’s lost time and costs.
If the Company needs to cancel or reschedule an appointment due to unforeseen circumstances such as staff illness, equipment failure or extreme weather, it will notify the Customer as soon as reasonably possible and offer an alternative appointment. The Company will not be liable for any loss of earnings, costs or inconvenience suffered by the Customer as a result of such changes, beyond refunding any deposit already paid for the cancelled appointment.
8. Customer Obligations and Health and Safety
The Customer must inform the Company of any known health and safety risks at the Premises, including but not limited to loose floor coverings, damaged electrical fittings, hazardous substances, infestations or aggressive pets.
Pets and children should be kept away from the work areas and equipment during and immediately after the cleaning process, especially while floors and furnishings remain damp and while electrical equipment is in use.
The Customer should not walk on recently cleaned carpets or rugs with outdoor footwear until they are fully dry, as this may cause re soiling, damage or slipping hazards. The Customer is responsible for ensuring adequate ventilation and, where appropriate, heating to assist drying after the Technician has left.
9. Liability and Limitations
The Company will exercise reasonable skill and care in providing the Services. However, the Customer acknowledges that there are inherent risks associated with cleaning, particularly where fibres and fabrics are old, worn, weak, badly fitted, sun damaged, previously stained or have not been properly maintained.
The Company will not be liable for:
Normal wear and tear or deterioration that becomes apparent during or after cleaning.
Pre existing damage, staining, fading, discolouration, shrinkage, loose dye, pile distortion or shading.
Damage or loss arising from inaccurate information supplied by the Customer about fibre type, previous treatments or the condition of items.
Any indirect or consequential loss, including loss of use, loss of profit, loss of opportunity or any similar claims, whether in contract, tort or otherwise.
Except in respect of death or personal injury caused by the Company’s negligence, fraud or any other liability that cannot legally be excluded, the Company’s total liability to the Customer in respect of all losses arising under or in connection with the Services shall be limited to the total price paid or payable for the specific appointment giving rise to the claim.
10. Damage, Breakages and Complaints
The Customer must report any alleged damage or unsatisfactory work to the Company as soon as reasonably possible and in any event within 48 hours of the Services being carried out. The Company may request photographs, evidence and a reasonable opportunity to inspect the issue in person.
If the Company accepts responsibility for damage caused by its Technician, it may at its option arrange a repair, provide a replacement item of similar quality or offer fair financial compensation, subject to the limitations set out in these Terms and Conditions.
Where a complaint relates to the quality or effectiveness of cleaning, the Company may offer a free or discounted re clean of the affected area as a first remedy, provided the complaint is made promptly and the Customer has followed post cleaning advice. A re clean does not constitute an admission of liability.
11. Waste Handling and Environmental Compliance
The Company will handle waste water, extracted soiling and any arising waste from the cleaning process in accordance with applicable waste and environmental regulations in the United Kingdom.
Where practicable, waste water will be discharged into appropriate foul water drainage systems at the Premises, such as toilets or designated drains, in compliance with local regulations. The Customer must inform the Technician if there are any restrictions or known issues with drainage at the Premises.
The Company will not dispose of waste water or chemicals into surface water drains or other locations where such disposal would breach environmental or water authority rules. Where on site disposal is not appropriate the Company may remove waste for lawful disposal or may decline to proceed if no compliant option is available.
The Company aims to use cleaning products that balance effectiveness with environmental considerations. Safety data sheets for cleaning products used can be made available on request where reasonably practicable.
12. Insurance
The Company maintains insurance cover appropriate to the nature of its Services, including public liability insurance. Details of cover can be provided to the Customer upon request.
The existence of insurance does not extend or increase the Company’s liability beyond the limits set out in these Terms and Conditions or beyond the terms of the relevant insurance policy.
13. Data Protection and Privacy
The Company collects and processes personal data relating to Customers for the purposes of managing bookings, providing Services, handling payments and administering its business. Such data may include names, contact details, service history and payment related information.
The Company will handle personal data in accordance with applicable data protection laws in the United Kingdom and will take reasonable steps to protect personal data from unauthorised access, misuse or loss.
Customer details will not be sold to third parties. They may be shared with subcontractors or service providers engaged by the Company where necessary to perform the Services or to handle payments and administration.
14. Force Majeure
The Company shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include extreme weather, natural disasters, accidents, acts of government or public authorities, strikes, traffic disruptions, power failures and similar events.
In such circumstances the Company will use reasonable endeavours to notify the Customer and to rearrange the Services for a mutually convenient time.
15. Amendments to Terms
The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking. Continued use of the Services following any changes constitutes acceptance of the revised terms.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services or their subject matter.
17. General Provisions
If any provision or part provision of these Terms and Conditions is or becomes invalid, unlawful or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision or part provision shall be deemed deleted without affecting the validity and enforceability of the rest of the Terms and Conditions.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
The Customer may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations to another entity involved in the provision of cleaning services.
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions, correspondence or representations.
